FAQ
Your questions, answered
Cleaning conundrum? We have the answers.
Over the years, we've been asked a variety of questions about everything from our maid service itself to our pricing and office management. That's why we take great pride in answering your most frequently asked questions below.
The best way to determine the cost of cleaning your home is through a free in-home consultation. If that is not possible, you can also call your local office and provide them with a description of your home and areas requiring cleaning. Though the quote won't be fully accurate, it should give you an approximate idea of the costs, which we can confirm upon our arrival. Every home is different, and we must take into account variables like clutter, pets, and lifestyle, which can all impact your price.
For sure. Our Customized Cleaning Packages section features a wide range of cleaning options designed to suit most peoples' needs. If you see something that suits you, great! If not, don't forget that we can customize any of our services based on your unique preferences. This way, you get the most out of our cleaning services.
Yes we do. We bring all of the tools to complete the job in the most efficient, thorough and professional way possible. We prioritize the cleanliness of your home by using proprietary cleaning solutions that avoid chemicals while adopting a systematic approach to home cleaning. Our Merry Maids branded, specially formulated and green certified cleaning products provide high levels of cleaning and sanitation that are completely fit for the task at hand. Rest assured these products are both safe and effective for any home surface standing in the way of our team. We pride ourselves on our attention to detail. That's why we use colour coded microfiber cloths to remove any possible chance of cross-contamination from one room to the next. This systematic approach is the most productive method in achieving the results you deserve. For an extra layer of reassurance, our specialized cleaning products all meet and exceed the Carpet and Rug Institute's Green Label certification. In other words, our vacuums are finely tuned to effectively remove dust and dirt, improving your home's overall cleanliness in turn. We have the utmost respect for your home and treat it as such when you hand us the key.
Essentially, it all comes down to you. We can clean your home at a frequency that best suits your lifestyle. Visit our Cleaning Services section to find out how regularly we can clean your home.
Typically, 1-2 maids will be scheduled to clean your home depending on the demand for the day. In some circumstances, for example if a home is particularly large or if you need a fast cleaning before an event, we may send 3 maids to get the job done quicker. We always consult with you and would be happy to let you know how many maids will be in your home during your FREE in-home cleaning consultation. We understand that your space is private and respect the trust you place in us by inviting us into your home.
We always try to be consistent every time we perform a cleaning of your home. We will always try to have the same team member(s) return but sometimes another cleaning may call for one maid to be elsewhere. We ensure any details you may have requested will be taken care of.
To increase your chances of requesting a specific time for a cleaning, it's advisable to sign up for an early morning or late afternoon cleaning service. Traffic delays happen so by scheduling your cleaning around rush hour, this can help us arrive at a time convenient for all. Should you prefer to have us perform a cleaning around midday, we'll provide you with our estimated time of arrival.
Cleaning homes for over 40 years, Merry Maids is an established company delivering efficient, thorough and professional cleaning services. This is the way it's always been. It begins by quoting your home based on its cleaning needs established during our FREE in-home cleaning consultation. Hourly rates aren't for us. Instead, we let the detail do the talking and only quote once we've customized a cleaning plan that best suits you. Our consultation also provides you a chance to ask any questions while providing us an important sneak peek at the task in hand. We provide quality customer service the moment you first contact us right through until the job is fully complete. Merry Maids have offices dotted around the globe with each and every one committed to providing the best possible cleaning experience for our customers.
In any instance where you need to edit your cleaning service, simply contact us to keep us informed. We pride ourselves in delivering cleaning services best suited to your needs. We'll be happy to assist whenever you're ready.
A gift card makes a great present! Simply visit our Gift Card page for more information.
Choosing an appropriate gift card amount totally depends on the individual and their particular home. That's why we encourage you to meet with us before we suggest a suitable amount. Should you wish to give a cleaning gift card as a surprise, simply call us to tell us more about the home and we'll gladly advise how much is fitting to spend.
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